The Microsoft Office Configuration Analyzer Tool (OffCAT) provides a detailed report of your installed Office programs. This report includes many parameters about your Office program configuration. It also highlights known problems that are found when OffCAT scans your computer.

1. Microsoft Office Configuration Analyzer Tool Mac Free
2. Office Configuration Analyzer Tool 2016
3. Microsoft Connectivity Analyzer Tool Download

Update:
OffCAT is no longer available. It has been replaced with Microsoft Support and Recovery Assistant for Office 365 (SaRA).

For any problems that are listed in the report, you are provided a link to a public-facing article (usually a Microsoft Knowledge Base article) about each problem so that you can read about possible fixes. If you are a Helpdesk professional, you can also save the report to a file so that it can be viewed in the Office Configuration Analyzer Tool on another client on which the tool is installed.

Install Office for Mac now Office 365 customers get the new Office for Mac first. You’ll have Office applications on your Mac or PC, apps on tablets and smartphones for when you're on the go, and Office Online on the web for everywhere in between. Troubleshoot install or activation errors for Office for Mac: Activation Download/Install To complete any of the steps below, you'll need the email address and password associated with your active and licensed Office 365 subscription or your one-time purchase of Office for Mac. Jan 24, 2019  The result is an experience that is unmistakably Office but designed for Mac. “We are excited to welcome Microsoft Office 365 to the all new Mac App Store in macOS Mojave. Apple and Microsoft have worked together to bring great Office productivity to Mac users from the very beginning. Jan 27, 2018  Microsoft Office Home and Student 2019 provides classic Office apps and email for families and students who want to install them on one Mac or Windows 10 PC for use at home or school. Classic versions of Office apps include Word, Excel, and PowerPoint. One-time purchase for one device, Mac or PC. To install Office, try signing in directly to the Office 365 Software page instead. Select the language and bit-version you want (PC users can choose between 32-bit and 64-bit), and then click Install. See Steps 2 and 3 on the PC or Mac tabs above to help you with the rest of the install process. Microsoft office install on mac windows 10.

This tool began as the Outlook Configuration Analyzer Tool (OCAT ) which provided a quick and easy method to analyze your Microsoft Office Outlook profile for common configurations that may cause problems in Outlook. Even though it is now called OffCAT, analyzing your Outlook configuration is still a very large part of the tool and is a must have when you want to identify possible issues with Outlook proactively.

Download: Microsoft Office Configuration Analyzer Tool (OffCAT)
View: Office Configuration Analyzer Tool (OffCAT) information

This document will provide an overview of tools and options that are available for troubleshooting problems that you will be using in conjunction with opening a case with our Office 365 Team.

• Remote Connectivity Analyzer

  • The Remote Connectivity Analyzer tool provided by Microsoft will provide a diagnosis and hopefully help pinpoint the cause of any errors you may experience when using an Outlook client. This often includes your client disconnecting after a period of time or not connecting at all. Follow the steps below to use this tool

    1. Navigate to https://testconnectivity.microsoft.com/.
    2. Click the tab labeled 'Office 365.'
    3. Click the bubble next to 'Outlook Connectivity' or 'Outlook Autodiscover' depending on which test you would like to perform.
    4. Fill in the fields as follows:
       • Email address: netid@wisc.edu
       • Microsoft Account: netid@wisc.edu
       • Password/Confirm Password: Your NetID password
    5. Make sure 'Use Autodiscover to detect server settings' is clicked.
    6. Click the box next to 'I understand that I must use the credentials of a working account from my Exchange domain to be able to test connectivity to it remotely. I also acknowledge that I am responsible for the management and security of this account.'
    7. Enter the verification code and click 'Verify.'
    8. Click the button 'Perform Test' located at the bottom of the page.
    9. From the tests results, there will be an icon located in the top right. When hovered over, it will read 'Save as HTML.' It would be useful to save this, incase you need to open a case in which you would then be able to provide us with this information.

The Office Configuration Analyzer Tool (OffCAT) is a tool developed by Microsoft engineers that will use detection rules to look for known Microsoft Office configuration issues that can cause problems with your installation of Office. This tool has a lot of features and can tell you a lot about your installation.

1. Microsoft updated the Office Configuration Analyzer Tool to version 2.1 in late July and I happened to have an individual contact me about Outlook issues recently. It seemed like a great opportunity to test the updated tool out. The Office Configuration Analyzer Tool, frequently referred to as OffCAT, allows you to select a Microsoft Office Product and check it for common problems.
2. It can currently fix Office, Office 365, or Outlook problems. If the Microsoft Support and Recovery Assistant can't fix a problem for you, it will suggest next steps and help you get in touch with Microsoft support. To download the Microsoft Support and Recovery Assistant follow these steps.
3. Jan 22, 2019 The Office Configuration Analyzer Tool (OffCAT) is a free download from Microsoft that was developed by the Office support team to detect common configuration anomalies that are known to cause problems for customers.
4. Microsoft Office Configuration Analyzer Tool (OffCAT) is a very powerful and useful troubleshooting tool, which can help us to detect + solve issues related to Microsoft Office products such as Microsoft Excel, Microsoft Word, Microsoft Outlook, etc.

• Office Configuration Analyzer Tool (OffCAT)

  • The Microsoft Office Configuration Analyzer Tool (OffCAT) provides a detailed report of your installed Office programs. This report includes many parameters about your Office program configuration. It also highlights known problems that are found when OffCAT scans your computer. For any problems that are listed in the report, you're provided a link to a public-facing article (usually a Microsoft Knowledge Base article) about each problem so that you can read about possible fixes. If you're a Helpdesk professional, you can also save the report to a file so that it can be viewed in OffCAT on another client on which the tool is installed.

    For Windows Clients

    For complete details on how to use this tool, review Microsoft's online documentation.

    For Mac OS Clients

    There is not Office Configuration Analyzer Tool (OffCAT) at this time.

• Inbox Repair Tool

  • https://gglucky.netlify.app/microsoft-xbox-one-wireless-adapter-for-mac.html. This process will describe the process to repair your Offline Storage Table (OST) or Personal Storage Table (PST) file. This often helps clear up problems users may experience when working with email in an Outlook desktop client.

    For Windows Clients

    1. Make sure your Outlook client is closed.
    2. Navigate to 'This PC.'
    3. Open your local disk drive (C:) by double-clicking it.
    4. Double click the folder labeled 'Program Files.'
    5. In the search field, type 'scanpst.exe.' If you were unable to find the file, go back and click the folder labeled 'Program Files (x86)' and try the search there.
    6. Double-click Scanpst.exe. You will need to enter the .pst/.ost file you would like to repair. You can click 'Browse' and navigate to C: > Users > your account > AppData > local > Microsoft > Outlook to search for the file you would like to repair.
    7. Click the 'Start' button and wait for the scan to finish.
    8. If any errors are found, you will be given the option to repair the file. Simply click the 'Repair' button.

    Note: Scanpst additional resource.

    For Apple Clients

    There is not inbox repair tool for Mac OS clients at this time.

• Calendar Repair Tool (CalCheck)

  • The Calendar Checking Tool for Outlook is a command-line program that checks Outlook Calendars for problems. To use this tool, the Outlook calendar must reside on a Microsoft Exchange Server. The tool does not work with IMAP, with POP3, or with other non-Exchange mail servers. The tool opens an Outlook profile, opens the Outlook Calendar, and then checks several things such as permissions, free/busy publishing, and auto booking. Then, the tool checks each item in the calendar folder for problems that can cause items to seem to be missing or that might otherwise cause problems in the Calendar.

    For Windows Clients

    For complete details on how to use this tool, review Microsoft's online documentation.

    For Mac OS Clients

    There is no calendar repair tool at this time.

• Network Performance Troubleshooting video

  • The Network Performance Troubleshooting video is provided by Microsoft which will cover the most common issues causing performance problems when connecting to Office 365, how to test for them, and how to resolve them: view video.

• Recreate OST File in Outlook for Windows

  • An OST file (.ost) is an offline folder file in Microsoft Outlook. Offline folders make it possible for the user to work offline and then to synchronize changes with the Exchange server the next time they connect. The ability to work offline is useful in environments with limited or unreliable connectivity. If you encounter problems with an offline Outlook Data File (.ost), the file can be re-created by downloading a copy of your items again. We don't recommend repairing an offline Outlook Data File, so if your offline data file isn't usable, you should re-create it by doing the following:

    1. Make sure your Outlook client is closed.
    2. Use the instructions in the following document to locate the OST file: Outlook Data Files (.pst and .ost).
    3. Open File Explorer.
    4. Go to the folder location of the OST file and delete it.
    5. Close File Explorer.
    6. Restart Outlook.
    7. Confirm/Reset Office Application Authenticated account - detailed below.

    Important: Depending on the size of the account configured in Outlook, it may take up to an hour for Outlook to recreate the OST file and for Outlook to return to normal status - please be patient.

• Enable Logging

  • Enable Logging

    For Windows Clients

    Microsoft Outlook has an option that allows the user to turn on logging for certain Outlook features. The log data that is created by this process would be collected and used to further troubleshoot a problem you are experiencing. Either our support staff or Microsoft's will be asking for this data, so follow these instructions to enable this feature in Outlook for Windows.

    1. Start Outlook.
    2. Click the File and from here click Options.
    3. Click the Advanced tab located on the left.
    4. Locate the section labeled Other and check the box labeled Enable troubleshooting logging (requires restarting Outlook).
    5. Exit and restart Outlook.

    After you have turned on logging, the files will be stored in a folder in the folder. By default, the Temp folder is located in the AppDataLocal folder.

    • c:UsersusernameAppDataLocalTemp

    After navigating to the files, you will want to highlight them all and then right click them and click Send to and click Compressed (zipped) folder so you can easily supply these to either our's or Microsoft's support staff.

    For Mac Clients

    • Outlook for Mac:
      1. From the Window menu, click Sync Errors.
      2. The Sync Errors window will appear, click the gear icon.
      3. Select the option labeled Turn on logging for troubleshooting and click OK.
      4. Close the Sync Errors window and restart your client.
    • Outlook for Mac 2011:
      1. From the Windows menu, click Error Log.
      2. The Error window will appear, click the gear icon.
      3. Select the option labeled Turn on logging for troubleshooting and click OK.
      4. Close the Error window and restart your client.

    Once you have enabled logging, it is a good idea to try and reproduce the problem you are experiencing and then disable logging by following the steps above again to deselect the logging option. You can find the logs located in the following locations:

    • Outlook for Mac: ~/Library/Containers/com.microsoft.outlook/Data/Library/Logs/

• MFCMAPI Tool

  • For Windows Client

    Microsoft provides messaging application programming interface (MAPI) tool to help diagnose problems that are being experienced with Outlook. Please note that this tool is very powerful and is mainly used to delete corrupt data and once deleted it is permanently deleted. You can download the tool from here http://mfcmapi.codeplex.com/.

    Important: Because this tool is so powerful, we highly recommend that you only use this tool when working alongside a Microsoft Technician or Office 365 Support employee. This will ensure that nothing is accidentally deleted or corrupted while using this tool.

    One common problem that has been solved when using the MFCMAPI tool is an error that appears when trying to access certain options through the Outlook on the web application. If you are experiencing an issue similar to this, then you can attempt to follow the steps provided below to resolve the issue. Before using this method, you will need to configure your Outloook desktop client and profile. For instructions on how to configure your desktop client, you can go here: Office 365 - Set up your mobile device or desktop client.

    Another issue is when attempting to delete a folder/calendar, but it reappears after some time - additional resources.

    • Instructions
      1. Download the MAPI tool if you have not already, the link is provided above.
      2. Before continuing, ensure that an Outlook desktop client is not running and that you do not have the Outlook Web application open in your browser.
      3. Open the MFCMAPI tool on the machine you are using.
      4. Go to Tools -> Options -> and tick the boxes next to Use the MDB_ONLINE flag and Use the MAPI_NO_CACHE flag and click OK.
      5. Go to Session -> Logon.. -> and choose your Outlook profile.
      6. Double click your mailbox from the list and it will open it in a new window.
      7. On the new page, right click Root Container and click Open associated contents table.
      8. On the Hidden Contents table tab, sort the columns header and scroll to the right until you see the Message Class details for each entry.
      9. For the three following entries, please Right click on the entry -> Delete Message -> Permanent Deletion (unless delete to deleted items retention is available)
         1. IPM.Configuration.Suite.Storage
         2. IPM.Configuration.OWA.UserOptions
         3. IPM.Configuration.Agregated.OWAUserConfiguration
      10. Once finished with the above steps, you can simply close the MFCMAPI tool by hitting the X button in the top right corner.
      11. Login to the Outlook Web application and determine whether or not you are experiencing issues accessing certain options.

• Support and Recovery Assistant

  • Microsoft provides the Support and Recovery Assistant to help diagnose issues that users may experience when using Outlook and Office 365. Unfortunately, this tool is not available for Mac users at this time. To use this tool, please navigate to the following site http://diagnostics.office.com/#/. Once there, you will need to download and install the application. Once you have installed the application:

    1. Run the application. Be sure to do this on the machine that is experiencing the issue.
    2. Select the application you are experiencing problems with.
    3. Select the problem you are experiencing and click 'Next'.
    4. You will be prompted for an email address and password:
       • Email address: Enter the address of the configured account, in one of the following forms: netid@wisc.edu or name_domain@wisc.edu. IMPORTANT: Using your first.last@wisc.edu address in this step will not work.
       • Password/app password: enter the password of the account you are troubleshooting (from above).
    5. The tool will run some tests to try and troubleshoot the issue.
    6. After the tests have finished, click the button in the top right corner that says 'Copy result' and save these results somewhere you can easily access later in case you need to open a case with us.
    7. Next the tool may try performing other troubleshooting steps depending on what it finds, click 'Perform' or 'Next' to allow the tool to run these troubleshooting steps.

• Fiddler
  

  • Important: First, log out from Outlook on the web and close all browsers.

    1. Navigate to the Fiddler website.
    2. Download the Fiddler tool for your appropriate operating system.
    3. After installation, launch Fiddler.
    4. Once the tool is open, go to Tools > Fiddler Options.
    5. Make sure 'Capture HTTPS CONNECTs', 'Decrypt HTTPS traffic', and 'Ignore server certificate errors' are selected, and then click OK.
    6. Next, choose File and make sure 'Capture Traffic' is checked.

    Important: Next, open a browser, navigate to Outlook on the web, and check the Inbox. https://gglucky.netlify.app/microsoft-remote-desktop-10213-mac-certificates.html.

    7. Once there, without closing your browser, go back to the Fiddler tool and choose File > Save > All Sessions.. and save the file.

Microsoft Office Configuration Analyzer Tool Mac Free

• Test E-mail AutoConfiguration via Outlook for Windows
  

  • The context in which you would use this test is often a in the scenario where a user cannot create an Outlook mail profile or you are experiencing connectivity issues within the client. This test will analyze the Autodiscover connectivity of the Outlook client. Unfortunately, you cannot use this test unless there is an Outlook for Windows mail profile already created, so you will need to create a 'dummy' profile to use the E-mail AutoConfiguration test. To do this, create an Outlook profile and choose Manual setup > POP or IMAP then enter 'dummy' details on the account settings screen. This will create a 'dummy' Outlook profile that will allow you to use the E-mail AutoConfiguration test.

    1. Hold CTRL and right click the Outlook taskbar icon, located on the bottom right of the taskbar.
    2. From the menu, choose Test E-mail AutoConfigruation..
    3. Type in the affected email address (no password needed) to check its ability to access Autodiscover.
    4. Uncheck the options of 'Use Guessmart' and 'Secure Guessmart Authentication'.
    5. Click Test.
    6. If you are prompted with a UW-Madison NetID Login screen, enter your credentials.
    7. After the test is complete, take a screenshot of the information on the 'Result' and 'Log' tabs, and copy the information from the 'XML' tab into a file.

• Record steps to reproduce a problem/issue
  

Office Configuration Analyzer Tool 2016

• Confirm/Reset Office Application Authenticated account
  

• Reset/Remove your account credentials from within your OS
  

  • Windows OS

    Remove/Delete all Outlook/Office records from within credential manager.

    Mac OS

    Access the keychain application and remove/delete any of the following records: Microsoft Office Identities Cache 2 | Microsoft Office Identities Settings 2 and any ADAL, Microsoft, or Office entries that are listed within the 'Name' or 'Kind' columns. Note: search for 'microsoft' and 'adal' within the keychain application and delete all returned results. Detailed steps.

Microsoft Connectivity Analyzer Tool Download

• Option 9 - Sign out of the connected device associated with the Office email account
  1. Sign into the account: https://portal.office.com/account/.
  2. Select View apps & devices from within Office apps & devices module.
  3. Click DEVICES and sign out of all the devices that you are singed into. This will prompt the user to authenticate via NetID login on all the devices they are connected to via their Office 365 account.